Is my booking confirmed?

Yes. Your booking is binding as soon as you receive your travel documents from Involatus. You will receive two emails: a confirmation/invoice and a voucher with instructions for registering with the operating airline.

Why can't the airline find my booking?

Every booking made through Involatus is firmly confirmed with the airline. However, the airline decides when to enter the names of passengers booked through a tour operator allocation into its system. Some airlines do this immediately, while others take a little longer. Involatus has no influence on this process.

I booked through a booking portal, but Involatus only confirmed one of my flights. What should I do?

Booking portals combine the cheapest available flights, so Involatus may confirm only one of your flights. In this case, please contact the booking portal to find out which ticket issuer handles the other flight.

I haven't received a confirmation email. What should I do?

First, check your spam folder. If the emails aren't there, send an email to customer.service@involatus.com. If you entered your email address incorrectly, please also write to customer.service@involatus.com so we can correct it.

I received an email about a schedule change. What should I do?

Airlines and flight providers can change flight schedules. Involatus notifies you of these changes by email. If the change is significant and the replacement flight doesn't suit you, you'll also receive a guide explaining your options.

Why is my original flight still showing on the airline's website or booking portal?

It can take some time for the website to update, so the flight may still appear even though it is no longer for sale.

Why is there a deadline to respond if I don't agree with the change?

Involatus also has a deadline from the flight provider to request a rebooking or cancellation. If we don't hear from you within the deadline, the changed flight booking is considered confirmed. Please check your inbox regularly.

My flight is delayed or canceled. What should I do?

For delays or cancellations on the day of departure, contact the operating airline directly. In this case, the airline is your only point of contact.

How do I cancel my flight booking?

You can cancel by logging in at mytrip.involatus.com, where the current cancellation fees are shown. Alternatively, you can request the cancellation fees for your booking by email, and we'll let you know the current amount. If you agree, confirm the fees by replying to that email. You will then receive a cancellation confirmation.

I have trip cancellation insurance. How do I get my refund?

Involatus does not process refunds for cancellations covered by trip cancellation insurance purchased elsewhere. After the cancellation, you'll receive a cancellation invoice that you can forward to your insurance company so it can review whether the costs are covered.

How do I get my (partial) refund after a cancellation?

Once you receive the cancellation invoice, the refund is usually processed quickly and paid directly to the account provided in your booking. If you paid through a booking portal, the refund is handled through that portal.

Who do I contact about a refund for a canceled booking?

Please send an email to payments@involatus.com.

How can I view my booking, make special requests, and check in online?

On Involatus-MyTrip: log in at mytrip.involatus.com with the personal registration code from your travel documents. With the airline: the PDF file “ICC ONLINE CHECK-IN” explains how to log in with the operating airline. There you can usually reserve seats and register special requests using the booking reference (PNR) from your travel documents. Most airlines also offer online check-in. If yours doesn't, you can of course check in free of charge at the airport counter.

How much baggage can I take?

Your free baggage and carry-on allowance depends on the airline. You'll find the details on the vouchers you receive with your travel documents.

Can I change my booking or the passenger name?

No. Our fares do not allow rebookings or name changes. For name corrections (up to 3 letters) or changes to the title or date of birth, you can submit a written goodwill request. Please always include your 7-digit Involatus booking number.

Who do I contact about an Air Anka schedule change?

Please contact the ticket issuer that notified you of the change.

Who do I contact about an Air Anka flight delay or cancellation?

Please email your complaint, together with your booking confirmation, to info@airanka.com.tr.

What should I do if my baggage is lost or damaged on an Air Anka flight?

Email the loss report you received at the airport's Lost & Found counter, together with your booking confirmation and/or boarding pass, to lostfound@airanka.com.tr.

What rules apply to flights to and from Egypt?

All passengers must present a round-trip ticket and must arrive at and depart from the same airport. The stay in Egypt must not exceed 3 months if you return with the same airline, or 28 days if you return with another charter airline. Egyptian citizens without permanent residence in Germany are excluded from booking charter flights to or from Egypt. Involatus accepts no liability for any costs resulting from non-compliance.

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How Can We Help?

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Who Is Involatus?

Involatus Carrier Consulting GmbH is an established air broker and ticket issuer that has been operating successfully since 2011. We buy seat allotments from various flight providers and airlines and offer them at attractive prices. You can book through tour operators, booking platforms, or directly on our website. Our offers are mainly charter flights.

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